Call The Lighting Superstore Team on 01225 704442
Message Customer Services
Postal Address
The Lighting Superstore Ltd.
35 Lancaster Road,
Bowerhill Industrial Estate,
Melksham,
Wiltshire.
SN12 6SS.
Opening Times
- Monday - Thursday: 9am to 5:00pm
- Fridays: 9am to 4pm
- Saturday & Sundays: Closed
- Bank Holidays: Closed
Complaints
Most product issues are solved by our returns department, however if you still wish to lodge a complaint, then by far the most effective way of doing this is via the Complaints Procedure.
As part of our constant search for more efficient and effective ways to serve our customers, we have moved to a new warehouse and offices.
We've been at the Avonside Enterprise Park in Melksham for over 30 years and our warehouse and offices there have served us well. However, there are improvements to our setup that we need to implement, improvements that are simply not possible with the layout of the building we currently occupy
We are delighted to say that we've found a warehouse that suits our needs perfectly and will enable us to continue to drive our company onwards and upwards.
There will be a number of changes made to the way in which we operate, the most noticeable of these is the removal of the showroom display area, with the focus being more on digital product selection. We feel this is more in keeping with the modern way of shopping and will enable us to ensure we find the best product for each and every customer.
Does this mean we wont be able to demonstrate our products to our customers? Absolutely not, quite the opposite in fact. We have plans to expand our stock holding, and any item we hold in stock can still be demonstrated in person, in our new consultancy area.
Almost 2 years ago we implemented our click and collect service, and it's fair to say that was a huge success, so this will also be something we'll focus on a lot more at our new premises.
But are local customers still able to pop in and purchase replacement bulbs? Yes of course, our entire range of products, including bulbs, is still available for anybody wanting to pop in and purchase in person.